Two-Bedroom Residence
- 1 King-size bed and 1 Sofa bed
- Shower
- Sauna
- Bathtub
- Balcony
Hotel · Nairobi · Nairobi
Palacina The Residence & The Suites
A 5-star retreat in Nairobi's Kilimani district, offering spacious suites and residences with garden views, two pools, and a full spa.
- Rated 8.9/10 by 331 guests
- Indoor and outdoor pools
- Spa & wellness centre on site
8.9
Great
331 reviews
Booking.com 8.9 · 331 reviews
About
Palacina The Residence & The Suites
Palacina The Residence & The Suites occupies a quiet lane off Dennis Pritt Road in the Kilimani area, a 14-minute stroll from Gracia Gardens. The 5-star property offers 36 rooms and suites, each with garden views, along with an outdoor pool and a fitness studio.
Inside, the hotel pairs residential comfort with hotel services: a spa and wellness centre, two restaurants and bars, and a business centre. Guests can hire a car, arrange tours, or use the paid airport shuttle. The residences include kitchenettes and living areas, while the penthouses add bathtubs and balconies.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Outstanding service — Guests repeatedly mention the exceptionally polite and hospitable staff, with service rated 9.6/10. The team goes out of their way to ensure comfort.
- Spacious, well-equipped rooms — Rooms and suites are described as large, beautifully decorated, and brand-new, with comfortable beds and modern amenities like Netflix. Rooms rating is 9.5/10.
- Relaxing pools and gardens — Both indoor and outdoor pools, plus well-kept gardens, provide a peaceful retreat. Guests highlight the indoor pool for laps and the garden views.
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Worth weighing
4 to weigh- No pets allowed — The hotel does not accept pets, which may be a limitation for travellers with animals.
- Check-out at 10:00 — Check-out is at 10:00, which is earlier than many hotels. Guests who prefer a later departure may need to plan accordingly.
- Check-in window starts at noon — Check-in is from 12:00 to 23:59. Early arrivals (before noon) cannot access rooms immediately.
- Some reviews note minor issues — One review rated the experience 6.6/10, and another mentioned that while the bed was comfortable, there were minor drawbacks. No consistent major complaints, but experiences vary.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Three-Bedroom Residence
- 1 King-size bed and 1 Sofa bed
- Shower
- Sauna
- Bathtub
- Balcony
Studio Kitchenette
- 1 King-size bed
- Shower
- Heating
- Balcony
Palacina Suite
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
One-Bedroom
- 1 King-size bed
- Shower
- Heating
Two Bedroom Penthouse Suite
- 2 Single beds or 1 Queen-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
One-bedroom Executive Residence
- 1 King-size bed
- Shower
- Heating
- Balcony
2 Bedroom Executive Penthouse
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Three-Bedroom Executive Residence
- 3 Single beds
- Shower
- Sauna
- Bathtub
- Balcony
Two-Bedroom Executive Residence
- 2 Single beds
- Shower
- Sauna
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Pool & Wellness
- Outdoor swimming pool
- Indoor swimming pool
- Spa & wellness centre
- Steam room
- Massage
- Beauty treatment
Food & Drink
- Restaurant
- Bar/Lounge area
- Snack bar
- In-room breakfast
- Special diet menus
- Packed lunches
Services
- 24-hour reception
- Room service
- Laundry
- Dry cleaning
- Car hire
- Paid airport shuttle
- Tours/Ticket assistance
- Currency exchange
Room Amenities
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Tea and coffee facilities
- Washing machine
- Flat-screen TV
- Balcony
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 331 reviews
Booking.com · 8.9 · 331 reviews
8.9Verified guest“An absolute treasure: beautiful gardens, roomy apartments, a great indoor pool, and a snug vibe. My large suite had a huge balcony perfect for relaxing.”
8.9Verified guest“We met exceptionally polite and very hospitable staff at this hotel.”
8.9Verified guest“Exceptionally comfortable bed, beautifully decorated and brand-new rooms. Free on-site parking provided. No charge for wake-up service and ironing too.”
8.9Verified guest“The penthouse suite was fine, with an amazing master bedroom and beautifully furnished living space. I enjoyed relaxing by the indoor pool, perfect for laps. The breakfast had a variety of options, catering to all tastes. The garden view from the suite added a nice touch to our stay.”
8.9Verified guest“Our room was spacious and had Netflix, just what was needed. There was a wide range of outstanding meals. The hotel is near Nairobi for a night, with a beautiful calm garden and transport. Moreover, it was around 10–15 minutes' walk from Shifteye Gallery.”
8.9Verified guest“Clean place and really friendly staff with their service. Perfectly clean room with Netflix and lots of space. Beautiful area, wonderful and incredible location, right by the nicest and safest neighbourhoods as well as the centre.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Local Attractions: Gracia Gardens is a 14-minute walk away, and Shifteye Gallery is about a 10–15 minute stroll. The hotel is in Kilimani, known for its safety and proximity to the city centre.
Kilimani Area, Kitale Lane, Off Dennis Pritt Road, Nairobi, Nairobi, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 12:00-23:59
- Check-out
- By 10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 42 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 12:00 to 23:59, and check-out is at 10:00.
Is parking available at the hotel?
Yes, parking is available on site, and one guest noted it is free.
Are pets allowed at Palacina?
No, pets are not allowed at the hotel.
Does the hotel have a swimming pool?
Yes, the hotel has both an indoor swimming pool and an outdoor swimming pool.
Is there a spa at the hotel?
Yes, the hotel has a spa and wellness centre offering massages, facials, and other treatments.
The bottom line
Palacina The Residence & The Suites earns high marks for its attentive staff, spacious and modern rooms, and relaxing pool and garden areas. It's a solid choice for travellers seeking a comfortable, service-oriented stay in Nairobi's Kilimani area. The lack of pet-friendly policy and early check-out are the main trade-offs.
8.9Based on 331 guest reviews and an overall rating of 8.9
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